# Before your first order: configure billing and choose a plan | Raal Help Center > The two admin-only steps that gate your first shipment: set billing details in Stripe and pick a plan. Where to find them and what to enter. Source: https://raal.io/help/getting-started/before-your-first-order-configure-billing-and-choose-a-plan --- Getting Started # Before your first order: configure billing and choose a plan The two admin-only steps that gate your first shipment: set billing details in Stripe and pick a plan. Where to find them and what to enter. 2 min read Updated 13 August 2026 After you sign up and verify your email, two things stand between you and your first shipment: your billing details and your plan. Both are set under **Company Account** in Settings, and both are admin-only. If you don't see these screens, ask an admin on your account to set them up. See [Roles explained: Admin, Editor, Viewer](/team-and-permissions/roles-explained-admin-editor-viewer). To open Settings, click your account menu in the top-right corner of the portal, then choose the settings option. The left sidebar splits into **Your Preferences** and **Company Account**. ## 1\. Configure billing 1. In Settings, under **Company Account**, open **Billing**. 2. Click **Edit Billing Information**. This opens the secure Stripe customer portal in a new view. 3. In Stripe, add your legal company name, billing address (including country), tax or VAT ID if you have one, and a payment card. The country on your billing address is what lets Raal calculate the right tax on your orders. For the full walkthrough, see [Setting up your billing details](/billing-and-payments/setting-up-your-billing-details). The Billing screen also has a few optional toggles: **Enable one-time cards** (lets you pay with a one-off card at checkout instead of a saved card) and two switches that show the currency value of OPS in the portal and on invoices. You can leave these at their defaults for now. ## 2\. Choose a plan 1. In Settings, under **Company Account**, open **Plans**. 2. Pick a billing period (**Billed monthly** or **Billed yearly**) and your currency. 3. Choose a tier: - **Pay as you go** is free, with no monthly fee. You pay per shipment. Good for the occasional order. - **Starter**, **Pro**, and **Business** are subscriptions. Each includes a monthly OPS allocation and a lower per-shipment cost, and unlocks OPS-based payment options. On these tiers, you also pick how many OPS you want each month. Not sure which to pick? See [PAYG vs subscription: which is right for you](/plans-and-ops-credits/payg-vs-subscription-which-is-right-for-you) and [Subscription plans explained](/plans-and-ops-credits/subscription-plans-explained). To learn what OPS are, see [What are OPS credits and how do they work?](/plans-and-ops-credits/what-are-ops-credits-and-how-do-they-work) ## If you see "Billing not configured" Until your billing details are set, a **Billing not configured** banner appears on your dashboard and when you try to place an order, and checkout is blocked. Completing step 1 above clears it. ## Who can do this Only **Admins** can edit billing and change the plan. **Editors** can place and manage orders once the account is set up, and **Viewers** can only look. See [Roles explained: Admin, Editor, Viewer](/team-and-permissions/roles-explained-admin-editor-viewer). ## You're ready With billing set and a plan chosen, you can place your first shipment. See [How to place a shipment order](/placing-orders/how-to-place-a-shipment-order). ## Related articles - [First steps after sign-up](/getting-started/first-steps-after-sign-up) - [Setting up your billing details](/billing-and-payments/setting-up-your-billing-details) - [Payment policies: at order placement, after fulfilment, or monthly invoice](/billing-and-payments/payment-policies-at-order-placement-after-fulfilment-or-monthly-invoice) On this page - [1\. Configure billing](#ep4r5k3bwdr) - [2\. Choose a plan](#bfs4830zw6o) - [If you see "Billing not configured"](#y5ec5o6x1o4) - [Who can do this](#r7ossqd5t1r) - [You're ready](#45rzr86zod0) - [Related articles](#6y1ylqd5dre)