# Key terms and concepts (glossary) | Raal Help Center > Short definitions of the words you'll see across the Raal portal: OPS, top-up, PAYG, collection and delivery, holder, device and box delivery, and more. Source: https://raal.io/help/getting-started/key-terms-and-concepts-glossary --- Getting Started # Key terms and concepts (glossary) Short definitions of the words you'll see across the Raal portal: OPS, top-up, PAYG, collection and delivery, holder, device and box delivery, and more. 3 min read Updated 13 July 2026 This page defines the words you'll see most often across the Raal portal. Each term links to a deeper article where one exists. ## Orders and shipping - **Order (shipment).** One request to move one or more devices from a collection address to a delivery address. You create orders in the Place order wizard. See [How to place a shipment order](/placing-orders/how-to-place-a-shipment-order). - **Collection address.** The pickup location: where Raal collects the device, and where Raal delivers the empty transport box when it supplies the packaging. - **Delivery address.** The destination the device is shipped to. See [Setting collection and delivery addresses](/placing-orders/setting-collection-and-delivery-addresses). - **Recipient.** The person a transport order delivers the device to. - **Box delivery.** The shipment of the empty Raal transport box to the collection address, when Raal supplies the packaging. - **Device delivery.** The shipment of the device itself to the delivery address. - **Express vs Economy.** The shipping speed you choose for box delivery and device delivery. Express is faster and costs more. See [Express vs Economy: when to use each](/placing-orders/express-vs-economy-when-to-use-each). - **Raal packaging vs your own packaging.** Whether Raal ships a transport box for the device or you pack it yourself. Using your own packaging skips the box delivery. - **Accessory.** An extra item added to a package, such as headphones, a mouse, a keyboard, or cables. - **Customs clearance.** The paperwork Raal handles so a device can cross a border. It applies to international shipments. - **Internal reference (PO number).** An optional code you attach to an order so it shows up on invoices and exports. See [Internal reference and PO numbers](/placing-orders/internal-reference-and-po-numbers-where-they-appear). ## Plans, OPS, and billing - **OPS credits -** The virtual credits the platform uses to charge for actions like shipments, customs clearance, and data exports. See [What are OPS credits and how do they work?](/plans-and-ops-credits/what-are-ops-credits-and-how-do-they-work) - **OPS consumption -** How many OPS each action costs. See [How OPS are consumed](/plans-and-ops-credits/how-ops-are-consumed). - **Top-up -** A one-off pack of OPS you buy at any time. Top-up OPS never expire and are used before your subscription OPS. See [Buying additional OPS](/plans-and-ops-credits/buying-additional-ops-the-top-up-flow). - **PAYG (pay as you go) -** The free tier with no monthly fee and no included OPS. You pay per shipment. See [PAYG vs subscription](/plans-and-ops-credits/payg-vs-subscription-which-is-right-for-you). - **Subscription tier -** A paid plan (Starter, Pro, or Business) that includes a monthly OPS allocation and a lower per-OPS price. See [Subscription plans explained](/plans-and-ops-credits/subscription-plans-explained). - **Payment policy -** When you pay for an order: at order placement, after fulfilment, or on a monthly consolidated invoice. See [Payment policies](/billing-and-payments/payment-policies-at-order-placement-after-fulfilment-or-monthly-invoice). - **Stripe customer portal -** The secure Stripe page where you add your legal name, billing address, tax ID, and payment cards. See [Setting up your billing details](/billing-and-payments/setting-up-your-billing-details). ## People and inventory - **Roles (Admin, Editor, Viewer) -** What a teammate can do. Admins manage the account, Editors place and manage orders, Viewers can only look. See [Roles explained](/team-and-permissions/roles-explained-admin-editor-viewer). - **Holder -** The person a device is currently assigned to in the Assets inventory. - **Asset -** A company device tracked in the Assets section, with details like model, serial number, status, condition, and its current holder. ## Related articles - [Welcome to Raal](/getting-started/welcome-to-raal) - [First steps after sign-up](/getting-started/first-steps-after-sign-up) On this page - [Orders and shipping](#2e57ckofriw) - [Plans, OPS, and billing](#wbt5o76mc1x) - [People and inventory](#ykcri6mwamd) - [Related articles](#71s5yl1cb20)