# What happens after I place an order? | Raal Help Center

> The order status timeline from placement to completion, where to follow progress, and how to change or cancel an order.

Source: https://raal.io/help/placing-orders/what-happens-after-i-place-an-order

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Placing Orders

# What happens after I place an order?

The order status timeline from placement to completion, where to follow progress, and how to change or cancel an order.

2 min read Updated 17 August 2026

Once an order is placed it moves through a fixed status timeline, shown as a progress tracker on the order detail page.

## The status timeline

1.  **New**: the order has been placed and is waiting for the Raal operations team to pick it up.

2.  **Confirmed**: Raal has accepted the order and started arranging logistics.

3.  **Box in transit**: the Raal transport box is on its way to the collection point. Orders where the sender uses their own packaging skip this and the next status.

4.  **Box received**: the box has arrived at the collection point, and the sender can pack the device.

5.  **Device in transit**: the device has been collected and is moving through the courier network.

6.  **Delivered**: the device has arrived at the delivery address.

7.  **Completed**: the order is closed.

## Statuses outside the timeline

Three statuses sit off the normal path. When an order is in one of them, the progress tracker no longer advances:

-   **Under claim**: an insurance claim is open on the shipment, usually loss or damage in transit.

-   **Cancelled: the order was cance**lled and will not ship.

-   **Unreachable**: Raal could not reach the contact at one end to arrange collection or delivery. This one usually needs you to chase the contact or give us a better phone number.

## Where to follow progress

-   **Order list**: shows the current status next to every order.

-   **Order detail page**: shows the progress tracker, the tracking number once the courier label exists, and any comments from the operations team.

## Getting emailed about it

Raal can email you when an order is placed, when it is delivered, on every status change, and when Raal posts a comment on the order. You choose which of those emails you receive, and whether they cover only your orders or every order in your company. See [Choosing which order events email you](/notifications/choosing-which-order-events-email-you).

## Changing something after placing

-   **Address change**: contact Raal support as soon as you can. Before the courier collects, we can usually swap addresses at no cost. After collection, a change means re-routing, which may cost extra.

-   **Cancellation**: also through support. Once a courier pickup has been booked, cancellation fees may apply.

-   **Internal reference**: support can update it after placement, and it propagates to invoices and exports.

## Related articles

-   [How to place a shipment order](/placing-orders/how-to-place-a-shipment-order)

-   [Choosing which order events email you](/notifications/choosing-which-order-events-email-you)

-   [Internal reference and PO numbers: where they appear](/placing-orders/internal-reference-and-po-numbers-where-they-appear)

On this page

-   [The status timeline](#l7ai7fkkl47)
-   [Statuses outside the timeline](#y7t2kqss4oe)
-   [Where to follow progress](#zl3xrz1parc)
-   [Getting emailed about it](#ip3bmxkf3os)
-   [Changing something after placing](#trm0s3fqx44)
-   [Related articles](#17llae5epd5)