# How OPS are consumed | Raal Help Center

> The OPS rate card: every action that costs OPS, and how much.

Source: https://raal.io/help/plans-and-ops-credits/how-ops-are-consumed

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Plans & OPS Credits

# How OPS are consumed

The OPS rate card: every action that costs OPS, and how much.

1 min read Updated 17 August 2026

# Every chargeable action in the Raal platform has a fixed OPS cost. Here's the full rate card.

## Per-order costs

![OPS Pricing and Policies page listing per-order OPS rates](/help-images/8ef8ca394491a22a.png)

| Action | OPS cost |
| --- | --- |
| Transport with Raal-supplied package | 100 / order |
| Transport with customer's own package | 50 / order |
| Customs clearance | 20 / order |
| Add accessory (headphones, mouse, keyboard, cables, dock) | 10 each |

## Payment policy costs

| Action | OPS cost |
| --- | --- |
| Pay at order placement (default) | 0 |
| Pay after order fulfilment | 20 / order |
| Monthly consolidated invoice | 500 / month |

The first option is the default and free. The other two cost OPS because they shift payment risk and operational work to Raal.

## Platform usage costs

| Action | OPS cost |
| --- | --- |
| API call for employee data | 2 / call |
| Data export | 5 / export |

## What does _not_ cost OPS

-   Logging in.

-   Viewing orders, invoices, OPS history.

-   Inviting teammates.

-   Configuring billing or notifications.

-   Connecting integrations (BambooHR, etc.).

-   Browsing the Plans page or downloading invoices.

## Where you see the cost

On Step 3 of the new-order wizard, the right-hand column shows the OPS cost per device, customs clearance (if applicable), accessories, and the per-order policy cost (if you're not on the default policy). The total OPS for the order is shown at the bottom of the table.

![OPS bill for this order, showing total OPS and the invoice it was drawn from](/help-images/23f5d06832c12763.png)

For platform actions (API calls, data exports), the cost is shown next to the button you click.

## When OPS aren't enough

If your balance is too low to cover an action, the platform blocks the action and prompts you to top up. See "Insufficient OPS" troubleshooting for the steps to recover.

## Related articles

-   [What are OPS credits and how do they work?](/plans-and-ops-credits/what-are-ops-credits-and-how-do-they-work)

-   [Buying additional OPS (top-up flow)](/plans-and-ops-credits/buying-additional-ops-the-top-up-flow)

-   [Payment policies: at placement vs after fulfilment vs monthly invoice](/billing-and-payments/payment-policies-at-order-placement-after-fulfilment-or-monthly-invoice)

-   ["Insufficient OPS" troubleshooting](/troubleshooting-and-faqs/insufficient-ops-when-placing-an-order-what-to-do)

On this page

-   [Per-order costs](#omco3yaeeti)
-   [Payment policy costs](#xw0i05qfts3)
-   [Platform usage costs](#i4bo3oapo42)
-   [What does not cost OPS](#qlpbkww1w71)
-   [Where you see the cost](#z0lrztsq1w3)
-   [When OPS aren't enough](#fia4x7tof8p)
-   [Related articles](#3i0waxaoxlm)