Key terms and concepts (glossary)
Short definitions of the words you'll see across the Raal portal: OPS, top-up, PAYG, collection and delivery, holder, device and box delivery, and more.
This page defines the words you'll see most often across the Raal portal. Each term links to a deeper article where one exists.
Orders and shipping
Order (shipment). One request to move one or more devices from a collection address to a delivery address. You create orders in the Place order wizard. See How to place a shipment order.
Collection address. The pickup location: where Raal collects the device, and where Raal delivers the empty transport box when it supplies the packaging.
Delivery address. The destination the device is shipped to. See Setting collection and delivery addresses.
Recipient. The person a transport order delivers the device to.
Box delivery. The shipment of the empty Raal transport box to the collection address, when Raal supplies the packaging.
Device delivery. The shipment of the device itself to the delivery address.
Express vs Economy. The shipping speed you choose for box delivery and device delivery. Express is faster and costs more. See Express vs Economy: when to use each.
Raal packaging vs your own packaging. Whether Raal ships a transport box for the device or you pack it yourself. Using your own packaging skips the box delivery.
Accessory. An extra item added to a package, such as headphones, a mouse, a keyboard, or cables.
Customs clearance. The paperwork Raal handles so a device can cross a border. It applies to international shipments.
Internal reference (PO number). An optional code you attach to an order so it shows up on invoices and exports. See Internal reference and PO numbers.
Plans, OPS, and billing
OPS credits - The virtual credits the platform uses to charge for actions like shipments, customs clearance, and data exports. See What are OPS credits and how do they work?
OPS consumption - How many OPS each action costs. See How OPS are consumed.
Top-up - A one-off pack of OPS you buy at any time. Top-up OPS never expire and are used before your subscription OPS. See Buying additional OPS.
PAYG (pay as you go) - The free tier with no monthly fee and no included OPS. You pay per shipment. See PAYG vs subscription.
Subscription tier - A paid plan (Starter, Pro, or Business) that includes a monthly OPS allocation and a lower per-OPS price. See Subscription plans explained.
Payment policy - When you pay for an order: at order placement, after fulfilment, or on a monthly consolidated invoice. See Payment policies.
Stripe customer portal - The secure Stripe page where you add your legal name, billing address, tax ID, and payment cards. See Setting up your billing details.
People and inventory
Roles (Admin, Editor, Viewer) - What a teammate can do. Admins manage the account, Editors place and manage orders, Viewers can only look. See Roles explained.
Holder - The person a device is currently assigned to in the Assets inventory.
Asset - A company device tracked in the Assets section, with details like model, serial number, status, condition, and its current holder.